I hear and I forget. I see and I remember. I do and I understand. - Confucius
One of Steven Covey's Seven Habits is to 'Seek first to understand, and then to be understood.' Human relationships are certainly advanced when we careful and thoughtfully listen to the perspective of others. But achieving an understanding of a topic requires us to probe much deeper until we have considered and acknowledged the viewpoints of all parties for the presenting circumstances. We must intellectually engage, properly diagnose the situation, recognize the body of knowledge relevant to it, confront the constraints imposed on solutions, and be able to act on available information in ways that will result in better outcomes being achieved.